Chatbots
Сhatbot‐development services for social media
1. Strategy & Consulting
Needs Analysis
Conduct stakeholder interviews and audience research
Define primary goals (customer support, lead generation, engagement, e-commerce)
Audit existing social‐media presence and identify automation opportunities
Platform Selection
Compare Messenger (Facebook), Instagram Direct, WhatsApp Business, Telegram, VK, etc.
Recommend platforms based on target demographics, message volume, and feature set
Roadmap & KPI Definition
Establish timelines, milestones, and responsibilities
Define success metrics (response time, completion rate, conversion rate)
2. Conversational Design & UX
Persona & Tone Development
Craft a brand-aligned chatbot persona (voice, style, emoji usage)
Develop sample dialogues for typical user intents
User Flow Mapping
Diagram decision trees for FAQs, product recommendations, appointment booking
Identify fallback paths for unrecognized queries
Wireframes & Prototypes
Create clickable mockups of chat windows
Iterate based on stakeholder and user feedback
3. AI & NLP Implementation
Intent Recognition
Train custom natural-language-understanding models to recognize user intents
Configure entity extraction (names, dates, product SKUs)
Dialog Management
Implement stateful conversation tracking to handle multi‐step interactions
Set up context retention to personalize follow-up messages
Machine Learning Enhancements
Integrate sentiment analysis to adapt tone or escalate to human agents
Continuous retraining pipeline to improve accuracy over time
4. Platform Integration & Technical Build
API & Webhook Configuration
Connect chatbot engine to social‐media APIs (e.g., Facebook Graph API)
Secure message webhooks and verify callbacks
Backend Development
Build serverless or containerized microservices for scalability
Implement database storage for user profiles, conversation logs, and analytics
Third-Party Integrations
CRM (Salesforce, HubSpot), e-commerce (Shopify, WooCommerce), booking systems, payment gateways
5. Testing & Quality Assurance
Functional Testing
Validate each user flow and intent mapping in test environments
Verify error handling and fallback prompts
Load & Performance Testing
Simulate high‐volume message bursts to assess throughput and latency
Monitor API rate limits and implement retry/backoff strategies
Usability & Accessibility
Ensure keyboard navigation, screen-reader compatibility, and clear language for all users
6. Deployment & Launch
Staging Rollout
Deploy to a limited user group for beta testing
Collect feedback and refine conversation scripts
Production Go-Live
Coordinate launch timing with marketing campaigns
Set up monitoring dashboards (uptime, error rates, user satisfaction)
7. Maintenance & Ongoing Optimization
Content Updates
Regularly review and refresh FAQs, product catalogs, and promotion scripts
A/B test variations of greetings, CTAs, and follow-ups
Performance Monitoring
Track key metrics (engagement rate, completion rate, deflection from human agents)
Generate monthly health reports with actionable insights
Incident Management
24/7 alerting for critical failures or API downtime
On‐call support for urgent bug fixes
8. Training & Handover
Admin Dashboard Training
Demonstrate how to update content, review conversation logs, and adjust flows
Documentation & SOPs
Provide step‐by‐step guides for common updates and troubleshooting
Optional Retainer Support
Offer ongoing coaching sessions and priority support plans
9. Value & Pricing Models
Package Options
Basic: Predefined templates & limited customization
Standard: Full conversational design + basic integrations
Premium: Custom AI/NLP models, end-to-end integrations, SLA support
Flexible Billing
Fixed-price for defined scope
Monthly retainer for continuous optimization
Usage-based pricing (per message or active user)
By covering every stage—from strategic planning through AI implementation, testing, and ongoing refinement—these services ensure your social-media chatbot performs reliably, delights your audience, and drives measurable business outcomes.
Сhatbot‐development services for social media
1. Strategy & Consulting
Needs Analysis
Conduct stakeholder interviews and audience research
Define primary goals (customer support, lead generation, engagement, e-commerce)
Audit existing social‐media presence and identify automation opportunities
Platform Selection
Compare Messenger (Facebook), Instagram Direct, WhatsApp Business, Telegram, VK, etc.
Recommend platforms based on target demographics, message volume, and feature set
Roadmap & KPI Definition
Establish timelines, milestones, and responsibilities
Define success metrics (response time, completion rate, conversion rate)
2. Conversational Design & UX
Persona & Tone Development
Craft a brand-aligned chatbot persona (voice, style, emoji usage)
Develop sample dialogues for typical user intents
User Flow Mapping
Diagram decision trees for FAQs, product recommendations, appointment booking
Identify fallback paths for unrecognized queries
Wireframes & Prototypes
Create clickable mockups of chat windows
Iterate based on stakeholder and user feedback
3. AI & NLP Implementation
Intent Recognition
Train custom natural-language-understanding models to recognize user intents
Configure entity extraction (names, dates, product SKUs)
Dialog Management
Implement stateful conversation tracking to handle multi‐step interactions
Set up context retention to personalize follow-up messages
Machine Learning Enhancements
Integrate sentiment analysis to adapt tone or escalate to human agents
Continuous retraining pipeline to improve accuracy over time
4. Platform Integration & Technical Build
API & Webhook Configuration
Connect chatbot engine to social‐media APIs (e.g., Facebook Graph API)
Secure message webhooks and verify callbacks
Backend Development
Build serverless or containerized microservices for scalability
Implement database storage for user profiles, conversation logs, and analytics
Third-Party Integrations
CRM (Salesforce, HubSpot), e-commerce (Shopify, WooCommerce), booking systems, payment gateways
5. Testing & Quality Assurance
Functional Testing
Validate each user flow and intent mapping in test environments
Verify error handling and fallback prompts
Load & Performance Testing
Simulate high‐volume message bursts to assess throughput and latency
Monitor API rate limits and implement retry/backoff strategies
Usability & Accessibility
Ensure keyboard navigation, screen-reader compatibility, and clear language for all users
6. Deployment & Launch
Staging Rollout
Deploy to a limited user group for beta testing
Collect feedback and refine conversation scripts
Production Go-Live
Coordinate launch timing with marketing campaigns
Set up monitoring dashboards (uptime, error rates, user satisfaction)
7. Maintenance & Ongoing Optimization
Content Updates
Regularly review and refresh FAQs, product catalogs, and promotion scripts
A/B test variations of greetings, CTAs, and follow-ups
Performance Monitoring
Track key metrics (engagement rate, completion rate, deflection from human agents)
Generate monthly health reports with actionable insights
Incident Management
24/7 alerting for critical failures or API downtime
On‐call support for urgent bug fixes
8. Training & Handover
Admin Dashboard Training
Demonstrate how to update content, review conversation logs, and adjust flows
Documentation & SOPs
Provide step‐by‐step guides for common updates and troubleshooting
Optional Retainer Support
Offer ongoing coaching sessions and priority support plans
9. Value & Pricing Models
Package Options
Basic: Predefined templates & limited customization
Standard: Full conversational design + basic integrations
Premium: Custom AI/NLP models, end-to-end integrations, SLA support
Flexible Billing
Fixed-price for defined scope
Monthly retainer for continuous optimization
Usage-based pricing (per message or active user)
By covering every stage—from strategic planning through AI implementation, testing, and ongoing refinement—these services ensure your social-media chatbot performs reliably, delights your audience, and drives measurable business outcomes.